Refund Policy

Cancellations:

Orders can only be cancelled if you give us a 3 days notice via email before your chosen delivery date. If you have put down a deposit this is not refunded as stated when the order was made and signed for in the contact.

Refunds:

Delivery orders are checked and photographed before shipping . All orders have a tracking number. In the event of the postal service losing or damaging your order a cast will need to be opened with them.

If you are not satisfied with your order please contact us a info@thecanvasbakery.com. We access our refunds on a case to case bases due to our products being perishable food items we can not accept returns . Unfortunately we can not refund you just because you don't like the flavour you picked.

If your refund is successful it take 7 - 10 working days. We can only send the refund back to the debit or credit card the specific order was placed on we can not and will not send the refund to alternative accounts or payment methods. This timeline is out of our hands unfortunately as its is the card company that issues the final refund.

Digital Products

We can not give refunds on any digital products

Damage:

Once the products have been handed over to the shipping company we take no further responsibility for damage.All our products leave double checked and photographer in secure boxes

Payments

All payments are made through the website or invoices send via Email through Square payments

All online and invoice payments to be made in full before your order can be processed. In failing to do so will result in your order being cancelled.

We are a cashless business No cash will be accepted on the day of collections.

Orders that are place ahead of time pay their 50% no refundable deposit on receipt of order and the remaining balance before shipping.

Deposits

We require a 50% no refunded deposit on custom orders. Smaller orders are paid in full before processing can begin.

Orders place 3-5 days before collection need to be paid in full